Privacy Policy

Your Privacy. Our Priority.

Last Updated: 15 October 2026

Welcome to SORAA!

We believe your personal information deserves just as much care as the snacks we deliver.

This Privacy Policy explains how SORAA collects, uses, shares, and protects personal information when you visit www.eatsoraa.com, place an order, or interact with our services.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it appropriately.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect the following information:

Personal and contact information

Full name
Email address
Mobile number
Billing and shipping address

Order and transaction information

Products purchased
Order history
Payment status
Delivery information
Refund and return details

Technical and usage information

IP address
Browser type
Device information
Website interactions
Cookies and similar technologies

We collect information that is reasonably necessary for providing our products and services or for other lawful purposes explained in this policy.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange product shipping and delivery.
Send order confirmations and tracking updates.
Provide customer support.
Process cancellations, refunds, and replacements.
Maintain website security and prevent fraud.
Improve website performance and customer experience.
Meet applicable legal and regulatory obligations.
Send promotional messages where permitted by law and applicable consent requirements.

We do not sell personal information to third-party advertisers.

3. Payments & Transaction Security

Payments made on our website are handled through third-party payment service providers.

SORAA does not directly store complete debit card numbers, credit card numbers, CVVs, or UPI PINs.

Payment providers process relevant transaction information according to their own security practices and privacy policies.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential website functions, understand website traffic, improve performance, and personalise your shopping experience.

These technologies may include:

Essential cookies for website and checkout functionality.
Analytics cookies to understand visitor activity.
Advertising or marketing technologies, where implemented and legally permitted.

You may be able to manage cookies through your browser settings or any cookie-preference controls made available on our website.

Disabling certain cookies may affect website functionality.

5. Sharing Information With Service Providers

We may share necessary personal information with trusted service providers involved in operating our business, including:

E-commerce and website hosting providers.
Payment processing partners.
Shipping and logistics companies.
Customer support providers.
Analytics and marketing service providers, where applicable.

We may also disclose information where legally required or necessary to protect lawful rights.

Service providers are expected to handle information appropriately and in accordance with applicable contractual and legal obligations.

6. Marketing Communications

We may send promotional updates, product launches, special offers, and other marketing communications where permitted by applicable law.

You may opt out of promotional emails using the unsubscribe option provided, where available, or by contacting us.

Opting out of marketing communications will not prevent essential transactional messages relating to your orders.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or misuse.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or meet applicable legal, accounting, tax, and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Privacy Rights

Subject to applicable Indian data protection laws and their commencement and implementation, you may have rights to:

Request information about your personal data.
Request correction or updating of inaccurate information.
Request deletion of eligible personal data.
Withdraw consent where processing is based on consent.
Raise complaints concerning the handling of personal information.

To make a privacy-related request, contact We@eatsoraa.com.

We will review and respond to requests in accordance with applicable law.

10. Children's Privacy

Our website is not specifically directed at children.

Where personal information relating to children is processed, we will comply with applicable legal requirements, including parental or guardian consent requirements where applicable.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or payment services.

These websites may have their own privacy practices.

We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business operations, technology, or legal requirements.

Updated versions will be published on this page with a revised effective date.

Where required by law, we will provide additional notice or seek consent.

13. Contact Us

For questions about privacy or personal information:

Email: We@eatsoraa.com

Website: www.eatsoraa.com

Instagram: @eat_soraa

SORAA — Grab. Snack. Go.

Your snacks are our business. Your privacy matters.