Shipping Policy

Good Snacks. On Their Way!

Last Updated: 15 October 2026

At SORAA, we believe great snacks deserve a great delivery experience.

Whether you're ordering premium nuts, seeds, trail mixes, date bites, or your favourite flavoured snacks, we aim to get your order delivered safely and conveniently.

This Shipping Policy explains how orders placed on www.eatsoraa.com are processed, shipped, and delivered across India.

1. Order Processing

Once your order is successfully placed, our team begins preparing it for dispatch.

Orders are processed on working days, excluding applicable public holidays and operational closures.

Order processing times may vary depending on product availability, order volume, and operational requirements.

You will receive an order confirmation through the contact details provided during checkout.

2. Shipping & Delivery Locations

SORAA delivers to serviceable locations across India through third-party courier and logistics partners.

Delivery availability depends on your PIN code and courier serviceability.

If your location is not serviceable, we may contact you to discuss available options or cancel the order and issue an applicable refund.

3. Estimated Delivery Timelines

Estimated delivery timelines are displayed during checkout or communicated through order updates where available.

Actual delivery times depend on your location, courier operations, and other relevant factors.

Orders may experience delays during festivals, public holidays, extreme weather, transportation disruptions, or high-demand periods.

Delivery estimates are not guaranteed unless explicitly stated.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you confirm your purchase.

Shipping fees may vary based on order value, delivery location, promotional offers, or other disclosed conditions.

Any free-shipping offers will be subject to the terms communicated during the promotion.

5. Order Tracking

Where tracking is supported by our courier partner, tracking details may be shared through email, SMS, WhatsApp, or other available channels.

Tracking information may take some time to become active after dispatch.

6. Incorrect or Incomplete Delivery Details

Please double-check your shipping address, PIN code, phone number, and other contact information before placing an order.

SORAA is not responsible for delivery failures caused solely by incorrect or incomplete customer-provided information.

If an order is returned due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply where disclosed and legally permitted.

7. Delayed, Lost or Undelivered Orders

Although we aim to deliver orders promptly, occasional courier delays may occur.

If your shipment is significantly delayed, marked as delivered but not received, or appears lost in transit, please contact our customer support team.

We will review the matter with the logistics partner and provide an appropriate resolution in accordance with applicable law and our policies.

8. Damaged Packages

Please inspect your package when it arrives.

If you receive an order with damaged, leaking, opened, or tampered packaging, contact us as soon as possible.

For faster resolution, we request that visible shipping damage be reported within 24 hours of delivery, with clear photographs or videos and your order number.

This reporting request does not limit your statutory consumer rights.

9. Contact Us

Need help tracking your snack delivery?

Email: We@eatsoraa.com

Website: www.eatsoraa.com

Instagram: @eat_soraa

Please include your order number when contacting us.

SORAA — Grab. Snack. Go.

Big flavours. Delivered with care.