Terms & Conditions

The Snack Rules.

Last Updated: 15 October 2026

Welcome to SORAA — where big flavours meet better snacking!

These Terms & Conditions govern the use of our official website, www.eatsoraa.com, and the purchase of products offered through it.

By accessing our website or placing an order, you agree to these Terms & Conditions and our applicable policies.

We've kept things simple because snacking should be fun, not complicated.

1. About SORAA

SORAA is a modern Indian snacking brand offering premium nuts, seeds, trail mixes, date bites, flavoured snacks, and other food products.

All products are subject to availability.

We reserve the right to modify product offerings, descriptions, packaging, and prices as necessary.

2. Website Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law or are using the website with appropriate parental or guardian supervision.

You agree to use the website responsibly and provide accurate information.

3. Orders & Confirmation

When placing an order, you agree to provide accurate and complete details, including your name, email address, phone number, and delivery address.

You may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

Orders are subject to stock availability, successful payment processing where applicable, and verification.

SORAA may refuse or cancel orders for legitimate reasons, including suspected fraud, product unavailability, or material pricing errors.

If we cancel a prepaid order, the applicable amount will be refunded in accordance with our Refund & Return Policy.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR).

Prices include applicable taxes unless otherwise stated. Additional shipping or handling charges, if any, will be disclosed at checkout.

We may update prices and promotional offers without prior notice, subject to existing customer commitments and applicable law.

Payments are processed through authorised third-party payment providers.

SORAA does not directly store complete card details or sensitive payment authentication information.

5. Product Information & Food Safety

We make reasonable efforts to keep product descriptions, images, nutritional information, ingredients, and prices accurate.

However, minor variations in product packaging, appearance, and design may occur.

Customers should always check the physical product label before consumption, particularly for:

• Ingredients and allergens.

• Nutritional information.

• Best-before dates.

• Storage instructions.

• Packaging integrity.

If you have a food allergy or specific dietary requirement, carefully verify the product label before consumption.

Do not consume products with compromised packaging.

6. Shipping & Delivery

SORAA ships orders to serviceable locations across India through third-party courier partners.

Estimated delivery timelines may vary depending on location, logistics availability, public holidays, weather conditions, and other external factors.

Customers are responsible for providing accurate shipping information.

For further details, please review our Shipping Policy.

7. Returns, Refunds & Replacements

Because SORAA sells consumable food products, returns for change of mind or personal taste preferences are generally not accepted.

However, refunds, replacements, or other appropriate remedies may be available for damaged, expired, incorrect, missing, or otherwise non-compliant products.

For faster resolution, we request that visible delivery issues be reported within 24 hours, together with your order number and supporting photographs or videos.

This request does not restrict rights available under applicable consumer protection laws.

For details, please review our Returns & Refunds Policy.

8. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests are subject to order processing and dispatch status.

Orders that have already been dispatched may not be eligible for cancellation, except where required by applicable law or permitted by our policies.

9. Offers & Promotional Discounts

SORAA may offer promotional discounts, coupon codes, product bundles, and seasonal campaigns.

Promotions may be subject to specific eligibility conditions, validity periods, minimum order values, and product exclusions.

Unless otherwise stated, multiple promotional offers may not be combined.

SORAA may modify or discontinue promotions, subject to applicable law and commitments already made.

Good snacks. Great deals. No unnecessary drama.

10. Website Usage

By using our website, you agree not to:

• Engage in fraudulent transactions.

• Provide deliberately misleading information.

• Attempt unauthorised access to our systems.

• Upload harmful or malicious software.

• Copy protected content without permission.

• Interfere with website operations or other customers' experiences.

SORAA may restrict access or cancel suspicious transactions where reasonably necessary and legally permitted.

11. Intellectual Property

All original SORAA brand assets, including logos, trademarks, packaging artwork, product images, illustrations, graphics, and website content, are owned by SORAA or used under appropriate licences.

These materials may not be reproduced, modified, distributed, or commercially exploited without prior written permission from the relevant rights holder, except as permitted by law.

12. Privacy & Data Protection

We value your privacy.

Personal information collected through our website may be used to process orders, arrange delivery, provide customer support, prevent fraud, and operate our services.

We may share necessary information with authorised service providers, including payment gateways and logistics partners.

Personal information will be handled according to our Privacy Policy and applicable Indian data protection laws.

13. Third-Party Services

Our website may use or link to third-party payment providers, delivery companies, analytics services, and social media platforms.

These services may operate under separate terms and privacy policies.

SORAA is not responsible for independently operated third-party websites or practices, except where responsibility arises under applicable law.

14. Limitation of Liability

SORAA makes reasonable efforts to provide reliable website services, accurate product information, and satisfactory customer support.

However, we cannot guarantee uninterrupted website availability or completely error-free technical operations.

To the extent permitted by applicable law, SORAA is not responsible for losses arising solely from events beyond our reasonable control, including major logistics disruptions, natural disasters, or network outages.

Nothing in these Terms & Conditions excludes or limits statutory consumer rights, including rights relating to defective products, deficient services, or product liability.

15. Changes to These Terms

We may update these Terms & Conditions periodically to reflect changes in our business operations, services, or legal requirements.

Updated terms will be published on this page with a revised date.

Changes will generally apply prospectively unless otherwise required by law.

16. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of India.

If you have a complaint regarding an order, payment, delivery, or product, please contact our customer support team.

Disputes will be subject to the jurisdiction of competent courts and consumer dispute redressal authorities in accordance with applicable Indian law.

17. Contact Us

Questions about your order or anything SORAA?

We're here to help!

Email: We@eatsoraa.com

Website: www.eatsoraa.com

Instagram: @eat_soraa

For order-related assistance, please include your order number.

SORAA — Grab. Snack. Go.

Big flavours. Bigger vibes. Better snack breaks.